UtilityDog Terms and Conditions
Effective Date: 01/08/26
These Terms and Conditions govern the provision of dog training services by UtilityDog ("UtilityDog", "we", "our" or "us") to our clients ("Client" or "you").
They apply to all services provided by UtilityDog, including but not limited to private lessons, day training, classes, workshops and any other training services offered by UtilityDog.
By booking, purchasing or participating in any UtilityDog service, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
For the purposes of these Terms and Conditions:
Business means UtilityDog, including its owners, employees, contractors, representatives and authorised agents.
Client means the individual or entity purchasing or participating in Services provided by UtilityDog.
Dog means any dog enrolled in or attending UtilityDog Services.
Facility means UtilityDog's training premises located at 4/237 Petrie Creek Road, Rosemount QLD 4560, together with any other location where UtilityDog provides Services.
Package means any prepaid lesson, group class, workshop, day training package or other prepaid Service offered by UtilityDog.
Services means all services offered by UtilityDog including but not limited to private lessons, group classes, workshops, day training, behavioural consultations, scent detection classes, transport services and educational activities.
Terms means these Terms and Conditions, as amended from time to time.
2. Acceptance of Terms
By booking, purchasing or participating in any Services provided by UtilityDog, the Client acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.
These Terms and Conditions apply to all Services provided by UtilityDog unless otherwise agreed in writing.
It is the Client's responsibility to ensure they have read these Terms and Conditions before making a booking or purchasing a Service. By proceeding with a booking or payment, the Client confirms their acceptance of these Terms.
If the Client is booking or participating on behalf of another person, or is the legal owner or authorised custodian of the Dog, the Client confirms they have the authority to accept these Terms and Conditions on behalf of all relevant parties.
3. Services
UtilityDog provides professional dog training and related services designed to improve the relationship, communication and performance between dogs and their handlers.
Services may include, but are not limited to:
● Private Lessons
● Day Training
● Group Classes
● Workshops and Seminars
● Scent Detection Training
● Behavioural Consultations
● Puppy Training
● Transport associated with UtilityDog Services
● Other dog training or educational services offered from time to time.
UtilityDog reserves the right to modify, update, suspend or discontinue any Service, program, lesson structure, class format or training location at any time where reasonably necessary for operational, safety or business reasons.
UtilityDog may use employees, contractors or suitably qualified assistants to deliver Services on its behalf.
The duration, content and structure of any Service may vary depending on the individual dog, the Client's goals, welfare considerations, safety requirements and UtilityDog's professional judgement.
UtilityDog reserves the right to determine the most appropriate training methods, exercises and progression for each dog. Clients acknowledge that training recommendations are based on UtilityDog's professional experience and are intended to promote the welfare and safety of both dogs and handlers.
Where a Service cannot proceed as planned due to weather, safety concerns, equipment failure or circumstances beyond UtilityDog's reasonable control, UtilityDog may reschedule, relocate or modify the Service.
4. Bookings and Payment
Bookings may be made through UtilityDog's approved booking systems, by telephone, email, social media, in person, or by any other method approved by UtilityDog.
A booking is not confirmed until it has been accepted by UtilityDog and, where applicable, payment has been received.
Unless otherwise agreed in writing, payment is required in full at the time of booking.
UtilityDog reserves the right to refuse or cancel any booking where payment has not been received or where outstanding amounts remain owing.
Prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
UtilityDog may change its prices at any time. Any price changes will not affect bookings or Packages that have already been paid for unless otherwise agreed by both parties.
Quotes and estimates provided by UtilityDog are valid for thirty (30) days unless otherwise stated.
Payment may be accepted using methods approved by UtilityDog, including electronic funds transfer, credit or debit card, cash, or other payment methods offered from time to time.
Where instalment payments or payment plans have been agreed in writing, the Client agrees to make payments in accordance with the agreed schedule. UtilityDog reserves the right to suspend Services where payments fall into arrears.
All discounts, promotional offers and introductory pricing are offered at UtilityDog's discretion and may be withdrawn or amended at any time. Promotional offers cannot be redeemed retrospectively and cannot be combined unless expressly stated.
5. Package Validity
Unless otherwise stated in writing, all prepaid Packages are valid for six (6) months from the date of purchase.
Clients are responsible for booking and attending their lessons within the Package validity period. UtilityDog will make reasonable efforts to accommodate booking requests; however, lesson availability is subject to scheduling and demand.
Any lessons remaining unused after the Package validity period will automatically expire and cannot be redeemed.
Expired Packages and unused lessons are non-refundable except where required by Australian Consumer Law.
UtilityDog may, at its sole discretion, extend the validity of a Package where exceptional circumstances exist, including serious illness, injury, natural disaster, military service or other unforeseen events that have prevented the Client from attending within the validity period.
Any extension granted by UtilityDog does not create an ongoing entitlement to future extensions.
Package validity periods apply from the original purchase date unless otherwise agreed in writing by UtilityDog.
Packages are personal to the Client and their nominated Dog and may not be transferred, sold or assigned to another person or another dog without UtilityDog's prior written consent.
6. Cancellations, Rescheduling and Attendance
UtilityDog understands that plans can change. Where possible, we will work with Clients to reschedule appointments; however, the following conditions apply.
6.1 Client Cancellations
Clients must provide a minimum of 24 hours' notice if they wish to cancel or reschedule a booked lesson or appointment.
Where at least 24 hours' notice is provided, the lesson may be rescheduled without penalty, subject to availability.
6.2 Late Cancellations
Cancellations made with less than 24 hours' notice may result in the lesson being forfeited.
UtilityDog may waive this requirement in exceptional circumstances at its discretion.
6.3 Failure to Attend (No-Show)
If a Client fails to attend a scheduled lesson without prior notice, that lesson will be deemed used and cannot be rescheduled or refunded.
6.4 Late Arrival
Lessons commence and conclude at their scheduled times.
Clients arriving late may still participate for the remainder of the scheduled session; however, the lesson will finish at the original scheduled finish time.
Time lost due to late arrival cannot be made up or credited.
6.5 UtilityDog Rescheduling
Where UtilityDog needs to cancel or reschedule a lesson due to illness, severe weather, trainer availability, safety concerns or other circumstances beyond our reasonable control, the Client will be offered an alternative appointment as soon as reasonably practicable.
6.6 Repeated Cancellations
UtilityDog reserves the right to refuse future bookings or discontinue Services where repeated cancellations or repeated failures to attend significantly disrupt scheduling or business operations.
7. Refunds and Consumer Rights
7.1 Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to a Client under the Australian Consumer Law (ACL) or any other law that cannot legally be excluded.
7.2 Change of Mind
UtilityDog does not provide refunds for:
● change of mind;
● scheduling conflicts;
● unused lessons;
● expired Training Packages;
● failure to attend booked Services; or
● where the Client no longer wishes to continue training,
except where required by Australian Consumer Law.
7.3 Client Requested Refunds
Where a Client requests a refund for a prepaid Training Package or Service that is not required under Australian Consumer Law, UtilityDog may, at its discretion, decline the request and instead offer:
● completion of the remaining Services;
● a credit towards another UtilityDog Service; or
● another reasonable alternative agreed between both parties.
7.4 UtilityDog Cancellation
If UtilityDog is unable to provide a Service due to circumstances within UtilityDog's reasonable control and no suitable alternative can be offered, UtilityDog may provide:
● a replacement Service;
● a credit; or
● a refund,
as appropriate.
7.5 Partially Used Packages
Where a Training Package has been partially used, any refund approved by UtilityDog or required by law will be adjusted to reflect the value of Services already provided.
7.6 Promotional Offers
Training Packages purchased as part of a promotion, competition, giveaway, founders'offer or special pricing remain subject to these Terms and Conditions unless otherwise stated in writing.
8. Client Responsibilities
To help ensure the safety, welfare and success of all Services, Clients agree to the following responsibilities.
8.1 Accurate Information
Clients must provide accurate and complete information about themselves and their Dog, including any information that may reasonably affect the delivery of Services.
Clients agree to promptly notify UtilityDog of any changes to their contact details or emergency contact information.
8.2 Behavioural Disclosure
Before participating in any Service, Clients must disclose any known history of:
● aggression towards people or animals;
● biting or attempted biting;
● excessive fear or anxiety;
● escape behaviour;
● resource guarding;
● medical conditions that may affect training;
● current medications; and
● any other behaviour or condition that may reasonably affect the safety or welfare of people or animals.
Failure to disclose relevant information may result in UtilityDog refusing or discontinuing Services.
8.3 Following Instructions
Clients agree to follow all reasonable instructions provided by UtilityDog during lessons, classes and training activities.
Where a Client chooses not to follow training advice or safety directions, UtilityDog accepts no responsibility for any resulting outcomes to the extent permitted by law.
8.4 Appropriate Equipment
Clients are responsible for ensuring their Dog attends with suitable equipment as advised by UtilityDog.
UtilityDog may refuse the use of equipment considered unsafe, inappropriate or unsuitable for the particular Service.
8.5 Attendance
Clients are responsible for arriving on time and ensuring their Dog is appropriately exercised, toileted and ready to participate where practical.
8.6 Children
Children attending UtilityDog Services remain under the supervision and responsibility of their parent or legal guardian at all times.
8.7 Welfare
Clients must not knowingly present a Dog that is suffering from illness, injury or any condition that may compromise its welfare or the safety of others.
8.8 Respectful Behaviour
Clients agree to treat UtilityDog staff, contractors, volunteers and other Clients respectfully at all times.
Abusive, threatening, discriminatory or aggressive behaviour may result in Services being suspended or terminated.
9. Dog Health and Welfare Requirements
The health, safety and welfare of all dogs participating in UtilityDog Services is a priority. Clients agree to the following requirements.
9.1 General Health
Clients confirm that their Dog is in suitable physical condition to participate in the booked Service.
Dogs must not attend UtilityDog Services if they are suffering from a contagious illness, infectious disease or any condition that may place other dogs or people at risk.
9.2 Vaccinations
Clients confirm that their Dog is appropriately vaccinated or otherwise protected against common infectious diseases in accordance with the advice of their veterinarian.
UtilityDog reserves the right to request evidence of vaccination or other appropriate veterinary advice where reasonably necessary.
9.3 Parasite Control
Dogs attending UtilityDog Services must be free from fleas, ticks and other contagious parasites.
UtilityDog may refuse entry to any Dog reasonably suspected of carrying contagious parasites or infectious conditions.
9.4 Injury or Illness During Training
If a Dog becomes unwell or is injured before or during a Service, UtilityDog may:
● modify the planned training;
● remove the Dog from participation;
● recommend veterinary assessment; or
● end the session where continued participation is not considered to be in the Dog's best interests.
This decision will be made using UtilityDog's professional judgement with the welfare of the Dog as the primary consideration.
9.5 Medication
Clients must advise UtilityDog of any medications their Dog is currently receiving where those medications may reasonably affect participation in training or day training activities.
UtilityDog does not administer medication unless expressly agreed in advance.
9.6 Females in Season
Clients must notify UtilityDog if their female Dog is in season.
UtilityDog may postpone, modify or refuse participation in certain Services where it considers this necessary for the safety, welfare or effective operation of the Service.
9.7 Entire Dogs
UtilityDog may implement reasonable management strategies for entire dogs where considered necessary for safety, welfare or effective training.
9.8 Welfare First
UtilityDog reserves the right to stop or modify any training activity where continuing would, in UtilityDog's reasonable opinion, compromise the welfare of the Dog, another animal or any person.
10. Day Training, Handling and Transport
The following terms apply where a Dog is participating in Day Training, is transported by UtilityDog, or is otherwise under the temporary care or supervision of UtilityDog.
10.1 Authority to Handle
The Client authorises UtilityDog to handle, walk, crate, transport, exercise, supervise, separate, confine or otherwise manage their Dog using methods considered appropriate by UtilityDog for the safe delivery of Services.
UtilityDog will exercise reasonable care and professional judgement when handling all dogs.
10.2 Group Management
Where appropriate, UtilityDog may allow Dogs to interact with other suitable dogs under supervision.
UtilityDog may also separate, crate or otherwise manage Dogs individually where this is considered necessary for safety, welfare or effective training.
Participation in group activities is determined solely by UtilityDog.
10.3 Crating
Clients acknowledge that crates or secure enclosures may be used during Day Training for rest, safety, transport, management or welfare purposes.
UtilityDog will use such facilities in a manner it reasonably considers appropriate for the individual Dog.
10.4 Transport
Where transport is provided by UtilityDog:
● reasonable care will be taken during loading, transport and unloading;
● Dogs may be secured using crates, barriers or other appropriate restraint systems;
● transport routes and schedules may vary according to operational requirements; and
● UtilityDog will take reasonable steps to ensure the welfare of Dogs during transport.
10.5 Collection and Drop-Off
Clients are responsible for ensuring their Dog is safely presented for collection and is collected promptly at the agreed time where applicable.
Where a Client is unavailable at the agreed collection time, UtilityDog will make reasonable attempts to contact the Client.
Late collection fees may apply where previously advised.
10.6 Personal Property
Clients are encouraged to clearly label any personal items provided with their Dog.
Unless caused by UtilityDog's negligence, UtilityDog is not responsible for the loss or damage of leads, collars, bowls, toys, coats or other personal belongings.
10.7 Feeding
Unless otherwise agreed, UtilityDog will not feed Dogs during training sessions.
Where feeding instructions have been provided by the Client, UtilityDog will make reasonable efforts to follow those instructions but cannot guarantee precise feeding times where unforeseen circumstances arise.
10.8 Welfare During Care
UtilityDog reserves the right to modify, shorten or discontinue any activity where it reasonably considers doing so to be in the best interests of the Dog's welfare or safety.
10.9 Emergency Contact
Clients must provide a current emergency contact who can make decisions on the Client's behalf if the Client cannot be contacted during the provision of Services.
11. Veterinary Emergencies
The Client acknowledges that, despite reasonable care being taken, dogs may occasionally become ill or injured during or between Services due to circumstances that cannot reasonably be prevented.
11.1 Emergency Treatment
If UtilityDog reasonably believes that a Dog requires urgent veterinary treatment, UtilityDog may seek veterinary attention without first obtaining the Client's consent where:
● immediate treatment is considered necessary for the welfare of the Dog; and
● it is impractical or unreasonable to delay treatment while attempting to contact the Client.
11.2 Contacting the Client
Where reasonably practicable, UtilityDog will make reasonable attempts to contact:
● the Client;
● the Client's emergency contact; or
● the Client's nominated veterinarian,
before authorising treatment.
However, where immediate action is required to protect the welfare of the Dog, treatment may proceed without prior contact.
11.3 Veterinary Costs
Unless otherwise required by law or where the need for treatment arises directly from UtilityDog's negligence, the Client is responsible for all veterinary fees, medications, transport costs and associated expenses arising from emergency treatment.
11.4 Choice of Veterinarian
Where practical, UtilityDog will attempt to transport the Dog to:
1. the Client's nominated veterinarian; or
2. the nearest suitable veterinary clinic.
UtilityDog may choose the most appropriate veterinary clinic where circumstances require immediate treatment.
11.5 No Guarantee of Outcome
The Client acknowledges that veterinary treatment cannot guarantee recovery or a particular medical outcome.
UtilityDog cannot guarantee the outcome of any veterinary treatment obtained on behalf of the Client.
11.6 Ongoing Care
Following emergency treatment, UtilityDog may decline to continue providing Services where doing so would not be appropriate having regard to the Dog's health, welfare or safety.
12. Training Methods and Results
UtilityDog is committed to providing professional dog training services using methods and techniques considered appropriate for each individual Dog and Client.
12.1 Training Methods
UtilityDog will determine the training methods, equipment and approach used during Services, having regard to the Dog's welfare, behaviour, temperament, learning ability and the training objectives.
Training methods may be modified at any time where UtilityDog reasonably considers it appropriate.
12.2 Individual Outcomes
Every Dog learns differently.
While UtilityDog will use reasonable skill, care and professional judgement in providing Services, no guarantee is made that a Dog will achieve any particular behavioural outcome, level of obedience, competition result or timeframe.
12.3 Client Participation
The success of training depends on many factors outside UtilityDog's control, including:
● consistency of training at home;
● the Client's handling skills;
● the Dog's health, temperament and genetics;
● environmental influences; and
● the frequency and quality of ongoing practice.
Clients acknowledge that their own participation is an important part of achieving successful outcomes.
12.4 Behavioural Risk
Dogs are animals and may behave unpredictably.
Although UtilityDog takes reasonable steps to promote safe training environments, Clients acknowledge that participation in dog training involves inherent risks, including the possibility of scratches, falls, accidental contact between dogs or other minor incidents.
12.5 Advice
Training advice provided by UtilityDog is based on the information available at the time and on UtilityDog's professional judgement.
Clients remain responsible for deciding how training advice is implemented outside UtilityDog Services.
12.6 Refusal of Unsafe Requests
UtilityDog may refuse any request, training method or equipment that it reasonably considers:
● unsafe;
● inappropriate;
● contrary to animal welfare;
● outside the scope of the booked Service; or
● likely to place any person or animal at unnecessary risk.
3. Photography, Video and Media
13. Photography, Video and Media
UtilityDog may photograph or record video during the provision of Services for operational, educational and promotional purposes.
13.1 Promotional Use
Unless the Client has notified UtilityDog otherwise in writing before the commencement of Services, the Client grants UtilityDog permission to use photographs or video recordings that may include:
● the Dog;
● the Client; and
● members of the Client's household attending the Service,
for lawful promotional and marketing purposes, including on UtilityDog's website, social media platforms and other advertising materials.
13.2 Opting Out
Clients may withdraw or withhold consent for promotional use of photographs or videos by notifying UtilityDog in writing.
UtilityDog will take reasonable steps to honour future requests but cannot remove or recall material that has already been lawfully published or distributed.
13.3 Ownership
All photographs, video recordings and other media created by UtilityDog remain the intellectual property of UtilityDog unless otherwise agreed in writing.
13.4 Client Recordings
Clients are welcome to photograph or record their own training sessions for personal use, provided doing so does not:
● interfere with the delivery of Services;
● compromise the privacy of other Clients; or
● create a safety risk.
Commercial use of recordings made during UtilityDog Services requires UtilityDog's prior written consent.
13.5 Security and Training Records
UtilityDog may retain photographs or video recordings for training records, quality assurance, staff education or incident documentation where reasonably required.
14. Liability
14.1 Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees or remedies available under the Australian Consumer Law or any other law that cannot legally be excluded.
14.2 Reasonable Care
UtilityDog will exercise reasonable skill, care and diligence in providing its Services.
Clients acknowledge that working with dogs involves inherent risks that cannot be completely eliminated despite the exercise of reasonable care.
14.3 Inherent Risks
Clients acknowledge that participation in dog training and related activities may involve inherent risks, including:
● accidental slips, trips or falls;
● scratches or minor injuries;
● interactions between dogs;
● unexpected or unpredictable animal behaviour; and
● damage to clothing or personal property arising from normal participation.
Clients voluntarily accept these ordinary risks when participating in Services.
14.4 Client Responsibility
Clients remain responsible for the actions and behaviour of their Dog except where the Dog is under the direct supervision and control of UtilityDog during the provision of a Service.
14.5 Property Damage
UtilityDog is not responsible for loss of or damage to personal property brought to Services unless caused by UtilityDog's negligence.
14.6 Limitation of Liability
To the fullest extent permitted by law, UtilityDog's liability for any claim arising from the provision of Services is limited to the remedies available under Australian law.
15. Intellectual Property
15.1 Ownership
Unless otherwise stated, all intellectual property created, published or provided by UtilityDog remains the property of UtilityDog.
This includes, but is not limited to:
● training materials;
● handouts;
● written guides;
● videos;
● photographs;
● logos;
● branding;
● website content; and
● other educational resources.
15.2 Permitted Use
Clients may use training materials and resources supplied by UtilityDog for their own personal, non-commercial use in connection with the Services.
15.3 Prohibited Use
Without UtilityDog's prior written consent, Clients must not:
● copy, reproduce or republish UtilityDog materials;
● sell or commercially distribute UtilityDog materials;
● modify or create derivative works based on UtilityDog materials;
● remove copyright notices or branding; or
● use UtilityDog's branding in a manner that suggests endorsement or affiliation.
15.4 Client Content
Where a Client provides photographs, videos or other material to UtilityDog, the Client confirms they have the right to provide that material.
The Client grants UtilityDog a non-exclusive, royalty-free licence to use that material only for the purpose for which it was provided, unless otherwise agreed.
15.5 Feedback
UtilityDog may use general feedback, suggestions or testimonials voluntarily provided by Clients to improve its Services or for promotional purposes, provided any personal information is handled in accordance with UtilityDog's Privacy Policy and any applicable law.
16. Privacy and Personal Information
16.1 Collection of Information
UtilityDog collects personal information that is reasonably necessary to provide its Services, communicate with Clients, manage bookings, process payments and comply with legal obligations.
This information may include details relating to the Client, their Dog and emergency contact information.
16.2 Use of Information
UtilityDog will use personal information only for purposes reasonably related to the provision of Services, including:
● managing bookings and appointments;
● communicating with Clients;
● maintaining training records;
● processing payments;
● responding to enquiries; and
● complying with legal obligations.
16.3 Disclosure
UtilityDog will not sell or disclose a Client's personal information to third parties except:
● where reasonably necessary to provide the Services;
● where authorised by the Client;
● where required by law; or
● where reasonably necessary to protect the health, safety or welfare of a person or animal.
16.4 Storage and Security
UtilityDog will take reasonable steps to protect personal information from unauthorisedaccess, misuse, loss or disclosure.
However, no method of electronic storage or transmission is completely secure, and UtilityDog cannot guarantee absolute security.
16.5 Access and Correction
Clients may request access to, or correction of, their personal information by contacting UtilityDog.
UtilityDog will respond to such requests in accordance with applicable privacy laws.
16.6 Privacy Policy
Where available, UtilityDog's Privacy Policy forms part of these Terms and Conditions and provides further information about how personal information is collected, used and managed.
17. Changes to Services and Terms
17.1 Changes to Services
UtilityDog may modify, suspend or discontinue any Service, training program, class, pricing, timetable, location or business offering where reasonably necessary for operational, safety or business reasons.
Where reasonably practicable, UtilityDog will provide advance notice of any significant changes that may affect existing bookings.
17.2 Changes to These Terms and Conditions
UtilityDog may update these Terms and Conditions from time to time to reflect changes in its Services, business operations or legal obligations.
The most current version will be made available on UtilityDog's website.
17.3 Existing Bookings
Unless otherwise required by law or agreed between the parties, the Terms and Conditions in effect at the time a Training Package or Service is purchased will continue to apply to that purchase.
Any updated Terms will apply only to future purchases and bookings made after the updated Terms take effect.
17.4 Minor Administrative Changes
UtilityDog may make minor administrative or formatting changes to these Terms at any time where those changes do not materially affect the rights or obligations of Clients.
17.5 Business Closure or Service Discontinuation
If UtilityDog permanently ceases trading or permanently discontinues a particular Service, UtilityDog will take reasonable steps to honour existing obligations or provide an appropriate remedy in accordance with Australian Consumer Law.
18. General Legal Provisions
18.1 Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.
18.2 Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be severed to the extent necessary.
The remaining provisions will continue in full force and effect.
18.3 Entire Agreement
These Terms and Conditions, together with any applicable policies, written agreements or documents expressly incorporated by reference, constitute the entire agreement between UtilityDog and the Client in relation to the Services.
They supersede any prior discussions, representations or agreements relating to those Services.
Nothing in this clause limits any rights or remedies that cannot be excluded under Australian law.
18.4 Waiver
If UtilityDog chooses not to enforce a provision of these Terms and Conditions on one occasion, this does not constitute a waiver of its right to enforce that provision or any other provision in the future.
18.5 Assignment
Clients may not assign or transfer their rights or obligations under these Terms and Conditions without UtilityDog's prior written consent.
UtilityDog may assign or transfer its rights and obligations where reasonably necessary as part of the operation, sale or restructure of its business, provided doing so does not reduce the Client's rights under these Terms or applicable law.
18.6 Contact Details
Questions regarding these Terms and Conditions may be directed to UtilityDog using the contact details published on the UtilityDog website.
19. Complaints and Dispute Resolution
UtilityDog values client feedback and aims to resolve concerns promptly and fairly.
Clients are encouraged to raise any concerns directly with UtilityDog as soon as reasonably practicable so that an opportunity can be provided to resolve the issue.
Where a dispute cannot be resolved through good faith discussions, either party may pursue any rights or remedies available under applicable law.
End of the document
Contact Us
If you have any questions about these Terms and Conditions or our Services, please contact UtilityDog using the contact details available on our website.
We are happy to answer any questions before you book or purchase our Services.
UtilityDog
Website: www.utilitydog.com.au
Email: kerr@utilitydog.com.au
Phone: 0423 956 778
Version: 1.0
Effective Date: 30 July 2026
Last Reviewed: 30 July 2026
Copyright
© 2026 UtilityDog. All rights reserved.
No part of these Terms and Conditions may be reproduced, distributed or published without the prior written consent of UtilityDog, except as permitted by law.